How to Submit a Ticket

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Submitting Tickets to ASN: Secure Communication Matters

Anyone can submit a ticket to ASN to communicate with our team. Tickets can be used to ask questions, share feedback, submit documentation, or provide information related to your application or employment.

While creating an account allows you to track your tickets and view updates, an account is not required to submit a ticket.

Why Use Tickets Instead of Email?

Email is not a secure method for sending sensitive or private information. To protect your personal data, ASN requires that all sensitive documentation be submitted through our secure ticketing system.

Sensitive information includes, but is not limited to:

  • Driver’s licenses or state IDs

  • Social Security cards or numbers

  • Insurance documents

  • Employment or onboarding forms

  • Training certifications

Submitting these documents through a ticket ensures they are handled securely and routed to the appropriate team.

Instructions on How to Submit a Ticket

These instructions cover the Submit Ticket page, but if you use the chat button at the top left to contact us, you'll also be able to find the chat transcript in your tickets. It all goes to the same place!

  1. Click HERE to open the ticket page in a new window (so that you will still have these instructions available).
  2. Enter the ticket information (if you're logged in, Name and Email will be taken from your account info).
    1. Your Name. This can be first and last, or just first if you prefer.
    2. Your Email. We will use this address to follow up with you. Even if you don't have an account now, your ticket will be saved under the email and you can access it later.
    3. Your Phone number (not required).
    4. Fill in the Subject Field if you would like your ticket sent to another address outside of ASN; otherwise leave it blank.
  3. Enter the Message you want to send.
  4. Attach a file if you have something you would like to reference or share with the ticket submission.
  5. If you are not logged in, you may see a check box that says "This is a private computer, remember me." If you check the box, then even without an account, the form will remember the contact info you entered and fill it in for you again later. Only check this on a personal device.
  6. When everything's ready, click Send.
To submit sensitive documents, please upload them using the Attach File option highlighted above.
  1. You will receive a confirmation message on screen.

 

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