CIGNA Insurance Update (9/1/26)

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Cigna Resource Hub

This hub is your central location for Cigna insurance forms, guides, and helpful resources. Use this page to quickly find information about your health plan, prescriptions, providers, ID cards, claims, HSAs, virtual care, and other important benefits resources. Whether you're looking for a specific form, preparing for an upcoming appointment, accessing your digital ID card, or simply learning more about your Cigna benefits, you'll find the resources you need here. -----------------------------...

ASN Benefits Update: Cigna Health Plan & Network Transition

This employee announcement details the transition of Arkansas Support Network's medical benefits plan to Cigna. It provides key information and action steps to ensure a smooth transition of coverage: - Plan Coverage & Rates: Medical coverage transitions to the Cigna Open Access Plus (OAP) network. Your benefit designs and plan rates will remain the same with no current changes. - Transition & Deductible Support: Temporary access to care letters are available if you have medical appointments ...

Cigna Insurance Change — Frequently Asked Questions

When does my Cigna coverage begin? September 1. Do I need to find a new doctor? Not necessarily. Check whether your current provider participates in your Cigna network. What if I already have an appointment scheduled? Verify your provider and facility are in-network and provide your new insurance information. What if I have surgery or a procedure scheduled? Contact your provider/facility to confirm network status and any required authorization. Where can I find my Cigna ID card? Through myCi...

Arkansas Support Network MySupport Benefits Specialist Guide

This informational flyer details the MySupport resource available to Arkansas Support Network employees for personalized benefit assistance. Serviced by Explain My Benefits, it connects staff with dedicated Benefits Specialists for one-on-one guidance: - Services Provided: Get help with general benefit questions, navigating life changes, reaching insurance carrier contacts, and resolving claims issues. - Hours of Operation: Support is available Monday through Friday from 8:00 AM to 4:00 PM C...

Upcoming Appointments, Procedures & Treatments

If You Have an Upcoming Appointment - Contact your provider's office - Confirm whether they accept Cigna - Verify the provider/facility is in-network - Ask whether any authorizations or referrals are needed If You Have a Surgery or Procedure Scheduled - Contact the provider/facility before the appointment - Confirm network status - Confirm that any required authorization is in place - Ask how the insurance change may affect the procedure Imaging, Therapy & Ongoing Treatment - Imaging appoin...

Access to Care Letter: High Deductible Health Plan

The Access to Care Letter for the HDHPQ OAP Plan outlines temporary coverage procedures and plan information for Arkansas Support Network employees transitioning to Cigna Health and Life Insurance Company. - Temporary Identification: Until permanent physical or digital ID cards are distributed, employees can use their Social Security Number as their temporary member ID to access care and verify benefits. - Deductible Application: Under this High Deductible Health Plan Qualified (HDHPQ) struc...

Access to Care Letter: Open Access Plus Plan

The Access to Care Letter for the Open Access Plus (OAP) Plan provides essential temporary coverage information for employees transitioning to Cigna Health and Life Insurance Company starting September 1, 2026. - Temporary Identification: Until permanent physical or digital ID cards arrive, employees use their Social Security Number as their temporary ID number to access care and verify benefits. - Customer Support & Verification: Healthcare providers and employees can call 866.494.2111 for ...

Transition of Care & Continuity of Care Request Form

This document explains how to request temporary in-network benefits when continuing treatment with an out-of-network doctor, and it includes the application form required to apply. It outlines rules, eligible medical conditions, and application submission instructions: - Transition of Care: Provides temporary in-network coverage levels for new plan members who are already undergoing active treatment for specific conditions with an out-of-network doctor. You must apply within 30 days of your co...

Need Help? Contact Cigna or ASN Benefits Support

Contact Cigna One Guide – Pre-Enrollment 888-806-5094 Cigna Member Services – 24/7 866-494-2111 Website [myCigna.com](https://www.mycigna.com/?utm_source=chatgpt.com) ASN Benefits Support For more information, feel free to use the points of contact below: - Email the: Human Resource Department - Submit a ticket: https://asn.ladesk.com/submit_ticket - Email: asnhrdepartment@supports.org When to Contact Cigna vs. ASN Question Best Contact Is my doctor in-network? Cigna Is my medication cov...

How to Access your ID Card

Learn how to access your digital Cigna ID card through myCigna or the myCigna mobile app. This guide walks you through viewing your ID card and your dependents’ cards, emailing cards directly to your healthcare providers, and saving your digital ID card to your Apple Wallet.

Explore Your Cigna Wellness Benefits, Support Tools & Identity Protection

This summary introduces the wellness programs, support tools, and additional benefits included with your Cigna Healthcare plan. It highlights how you can manage your health and save money through plain-language resources: - Digital Tools & Personal Guidance: Register on myCigna.com or the myCigna app to manage claims, print ID cards, find in-network doctors, and track deductibles. You can also connect with Cigna One Guide for one-on-one help picking providers, getting cost estimates, and under...

Special Enrollment Requirements

This notice outlines your right to sign up for health coverage outside the standard open enrollment period, along with required health benefits for mastectomy-related care. It covers two main topics in clear language: - Special Enrollment Rules: If you decide not to sign up for health coverage right now because you have other insurance, you can still enroll later if certain major life events happen. - You lose your other health coverage or your employer stops helping pay for it (you must sig...

Cigna 90 Now Voluntary Program

The Cigna 90 Now Voluntary Program Guide outlines how members can manage prescription fills through network retail locations or home delivery services. - Supply Flexibility: Allows members to select either a 30-day supply or upgrade to a 90-day supply for recurring maintenance medications (e.g., treatments for diabetes, high blood pressure, or cholesterol). - Retail Pharmacy Network: Permits 30-day fills at any in-network retail pharmacy, while 90-day fills must be processed through designat...

Cigna Healthcare PPACA $0 Preventive Medications Guide

The PPACA $0 Preventive Medications Guide provides an itemized list of preventive drugs, supplements, and health products available to members at 100% plan coverage. - Prescription Requirement: All covered items—including over-the-counter (OTC) products—require a doctor's prescription to qualify for $0 cost-sharing at an in-network pharmacy. - Contraceptive & Family Planning Coverage: Includes generic and select brand-name barrier, emergency, implantable, and hormonal contraceptives, alongsi...

Preventive Health Care

This five-page customer reference document breaks down Cigna Healthcare's preventive care coverage to help employees take advantage of covered wellness services. It clarifies the distinction between preventive care (services completed when symptom-free) and diagnostic care, noting that in-network preventive care is typically covered at no out-of-pocket cost. The reference guide provides structured tables outlining covered services, target demographics (men, women, children/adolescents), and rec...

Finding a Doctor

This employee reference sheet guides staff through using Cigna Healthcare's online directory to locate in-network healthcare providers and facilities. Whether you are enrolling during open enrollment or managing your current benefits, the guide breaks down the directory search into four straightforward steps: - Step 1: Access Cigna.com (or log into myCigna.com / myCigna App) and select "Employer or School". - Step 2: Set your search location (city, state, or zip code) and search by provider ...

Cigna Open Access Plus (OAP) Network & Finding In-Network Care

This guide explains how Cigna's Open Access Plus (OAP) network works and how to find in-network healthcare providers and facilities. Learn how to search for doctors and specialists through myCigna, understand the benefits of staying in-network, and find participating hospitals, labs, imaging centers, and other healthcare services. The guide also provides an overview of deductibles, copayments, coinsurance, and out-of-pocket maximums.

Cigna High-Deductible Health Plan (HDHP) & HSA

This guide explains how a Cigna High-Deductible Health Plan (HDHP) works, including deductibles, preventive care, network providers, claims, and prescription costs. It also provides an overview of Health Savings Accounts (HSAs), including eligibility, contributions, qualified medical expenses, how to use your HSA, and how your funds can grow and remain yours even if you change health plans or employers. Click the arrow to open the file in a new tab or download it.

Cigna HSA Quick Reference Guide

This guide provides a detailed overview of how your Health Savings Account (HSA) works with a Cigna High-Deductible Health Plan (HDHP). It covers HSA eligibility, contribution limits, tax advantages, qualified medical expenses, accessing and using your HSA funds, and managing your account through myCigna. The guide also explains important topics such as HSA ownership, rollover of unused funds, recordkeeping, beneficiary information, retirement considerations, and tax reporting requirements.

Virtual Care

Learn how Cigna's virtual care through MDLIVE provides convenient access to healthcare by phone or video. Services include virtual primary care, urgent care, dermatology, and behavioral care, with options available in English or Spanish.

myCigna Mobile App Key Features

Learn how the myCigna mobile app can help you manage your health plan on the go. The app provides convenient access to important information, including claims, ID cards, in-network providers, coverage, deductibles, account balances, prescriptions, and more.

Getting Started with Your New Cigna Pharmacy Benefits

This quick-start guide helps employees prepare for their new Cigna Healthcare pharmacy coverage. It outlines five practical steps to make sure you do not experience any gaps in your prescription medications during the transition: - Step 1: Refill Existing Prescriptions: Refill current medications before your old plan ends so you have enough supply at home while your new plan gets started. - Step 2: Check Your Covered Medication List: Look up your medications online at [Cigna.com/druglist](ht...

Cigna Healthcare Advantage 4-Tier Prescription Drug Guide

The Cigna Healthcare Advantage 4-Tier Prescription Drug List (effective July 1, 2026) is a reference document designed to help health plan members understand their prescription coverage and out-of-pocket costs. - Tier Breakdown: Medications are categorized into four distinct cost levels. Tier 1 covers low-cost generic drugs (written in lowercase). Tier 2 includes preferred brand-name drugs. Tier 3 covers non-preferred brand-name drugs. Tier 4 includes specialty medications (both oral and injec...

Express Scripts® Pharmacy: Home Delivery

This guide explains how to use Express Scripts® Pharmacy home delivery for medications you take regularly. Learn how to order and manage prescriptions through myCigna, receive up to a 90-day supply when available, track medications, set up refill reminders or automatic refills, and access 24/7 pharmacist support. The guide also provides instructions for getting started with a new or existing prescription.

Retail Pharmacy Directory

The Cigna 90 Now Retail Pharmacy Directory details network coverage rules, approved locations, and maintenance prescription logistics. - Coverage Tiering: Every in-network pharmacy can fill standard 30-day prescriptions, but only specific approved locations (marked with a green 90 icon) can fill 90-day supplies. - CVS and Walgreens Restriction: Under Cigna 90 Now, 90-day fills are covered at Walgreens but are not covered at CVS. Fills at CVS are limited to 30-day supplies. - Maintenance Me...