The Access to Care Letter for the HDHPQ OAP Plan outlines temporary coverage procedures and plan information for Arkansas Support Network employees transitioning to Cigna Health and Life Insurance Company
Temporary Identification: Until permanent physical or digital ID cards are distributed, employees can use their Social Security Number as their temporary member ID to access care and verify benefits
Deductible Application: Under this High Deductible Health Plan Qualified (HDHPQ) structure, plan deductibles apply to primary care visits, specialist appointments, urgent care, and emergency room services
Support & Verification: Healthcare providers and employees can call 866.494.2111 for benefit verification, provider directory assistance, or coverage questions by stating "new customer"
Pharmacy Filling Options: Offers four temporary solutions if a prescription is needed before enrollment is active in Cigna’s system, including paying upfront for reimbursement, re-running claims within three days, or waiting for standard ID processing
Pharmacy & Claims Logistics: Details critical processing codes for pharmacists (RxBIN 017010, Control 0518GWH), the pharmacist-only help desk line (800.351.9170), and the Chattanooga mailing address for paper medical claims