The Access to Care Letter for the Open Access Plus (OAP) Plan provides essential temporary coverage information for employees transitioning to Cigna Health and Life Insurance Company starting September 1, 2026
Temporary Identification: Until permanent physical or digital ID cards arrive, employees use their Social Security Number as their temporary ID number to access care and verify benefits
Customer Support & Verification: Healthcare providers and employees can call 866.494.2111 for benefit verification, provider lookup, or general assistance by stating "new customer"
In-Office Copays: Outlines copay amounts for the OAP plan, including $40 for Primary Care, $80 for Specialists, and applicable plan deductibles for Urgent Care and Emergency Care
Pharmacy Filling Options: Offers four temporary solutions if a prescription is needed before enrollment is active in Cigna’s system, including paying upfront for reimbursement, re-running claims within three days, or waiting for standard ID processing
Rx & Claims Information: Details critical processing codes for pharmacists (RxBIN 017010, Control 0518GWH), the pharmacist-only support desk number (800.351.9170), and the mailing address for submitting medical claims