If You Have an Upcoming Appointment
- Contact your provider's office
- Confirm whether they accept Cigna
- Verify the provider/facility is in-network
- Ask whether any authorizations or referrals are needed
If You Have a Surgery or Procedure Scheduled
- Contact the provider/facility before the appointment
- Confirm network status
- Confirm that any required authorization is in place
- Ask how the insurance change may affect the procedure
Imaging, Therapy & Ongoing Treatment
- Imaging appointments
- Physical/occupational therapy
- Behavioral health services
- Ongoing specialist care
- Recurring treatments
Questions to Ask Your Provider
- Do you accept Cigna?
- Are you in-network with my Cigna plan?
- Does the facility also participate in-network?
- Do I need to provide new insurance information?
- Do you need my new ID card?