When does my Cigna coverage begin?
September 1.
Do I need to find a new doctor?
Not necessarily. Check whether your current provider participates in your Cigna network.
What if I already have an appointment scheduled?
Verify your provider and facility are in-network and provide your new insurance information.
What if I have surgery or a procedure scheduled?
Contact your provider/facility to confirm network status and any required authorization.
Where can I find my Cigna ID card?
Through myCigna once your account/card information is available.
How do I find an in-network doctor?
Use the provider search through myCigna.
What if my prescription isn't covered?
Check your prescription coverage through myCigna or contact Cigna Member Services.
What if I receive a medical bill?
Review the bill and your claim/EOB information, then contact Cigna or your provider if you have questions.
Who do I contact if I need help?
Cigna Member Services: 866-494-2111, available 24/7. Employees can also contact ASN Benefits Support by submitting a ticket.